Patient Access Services Rep/UKHC
University of Kentucky
Lexington, KY
Full-time
Administration / Clerical
Posted on May 13, 2024
Posting Details
Posting Details
Job Title
Patient Access Services Rep/UKHC
Requisition Number
RE44445
Working Title
Patient Access Services Representative
Department Name
H3020:Admitting and Registration Services
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds.
Shift
Primarily Day shift including weekends and holidays
Job Summary
The Patient Access Representative is responsible for providing pre- and post-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Please apply for any and all positions you feel qualified.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate degree and at least four years of customer service experience preferred; previous experience working with patient scheduling highly preferred.
Deadline to Apply
05/19/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Access Services Rep/UKHC
Requisition Number
RE44445
Working Title
Patient Access Services Representative
Department Name
H3020:Admitting and Registration Services
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds.
Shift
Primarily Day shift including weekends and holidays
Job Summary
The Patient Access Representative is responsible for providing pre- and post-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. Please apply for any and all positions you feel qualified.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate degree and at least four years of customer service experience preferred; previous experience working with patient scheduling highly preferred.
Deadline to Apply
05/19/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please indicate the number of years of paid work experience you have in a position in which you were directly responsible for patient scheduling.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Please indicate the number of years of paid work experience you have in a position in which you were directly responsible for patient registration.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
- None
- More than 0, up through 20
- More than 21, up through 40
- More than 41, up through 60
- More than 61, up through 80
- More than 81
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Higher Education Recruitment Consortium (hercjobs.org)
- A Colleague, Friend and/or Family Member
- Careerbuilder.com
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Cover Letter
